{
  "matrixVersion": "3",
  "cases": [
    {
      "id": "01-ready",
      "focus": "Matching evidence reaches the owner review gate",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "ready"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "02-missing",
      "focus": "A required review has not arrived",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "absent",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "missing-required-evidence",
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "missing-required-evidence",
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "03-wrong-case",
      "focus": "Review belongs to a different caseId",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "unknown",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "04-old-revision",
      "focus": "Review covers the previous remedyRevision",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "unknown",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "05-wrong-scope",
      "focus": "Review covers a different accountScope",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "unknown",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "06-known-blocker",
      "focus": "One prerequisite is explicitly false",
      "facts": {
        "account": {
          "contactPermitted": false,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "hold"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "07-exception",
      "focus": "An explicit exception requests a human",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": true,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "exception-escalation"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "exception-escalation"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "08-unavailable",
      "focus": "A lookup fails without proving absence",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "unknown",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "09-invalid-type",
      "focus": "A textual approval is not typed consent",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "unknown",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "10-boundary",
      "focus": "Exactly 500 at the illustrative threshold",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "ready"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "11-beyond-boundary",
      "focus": "500.01 requires additional review",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500.01"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "review"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "12-invalid-range",
      "focus": "An out-of-range value holds the case",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "-1"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "hold"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "13-number-contract",
      "focus": "JSON number violates the decimal-string comparison contract",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": 500
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "14-wrong-purpose",
      "focus": "The requested use is outside this pack",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "outside-demo-purpose"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "not-applicable",
        "reasons": [
          "not-applicable"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "not-applicable"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "15-missing-and-refused",
      "focus": "Missing evidence remains unresolved alongside a refusal",
      "facts": {
        "account": {
          "contactPermitted": false,
          "ownerAssigned": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "absent",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "missing-required-evidence",
          "unknown"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "missing-required-evidence",
            "unknown"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "16-exception-and-refused",
      "focus": "Explicit exception takes priority over ordinary refusal",
      "facts": {
        "account": {
          "contactPermitted": false,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": true,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "500"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "unresolved",
        "reasons": [
          "exception-escalation"
        ],
        "handoff": {
          "state": "requested",
          "triggeredBy": [
            "exception-escalation"
          ]
        }
      },
      "expectedHandoffTarget": {
        "kind": "human-role",
        "name": "Customer recovery owner"
      }
    },
    {
      "id": "17-minimum",
      "focus": "The minimum valid metric is inclusive",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "0"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "ready"
      },
      "expectedHandoffTarget": null
    },
    {
      "id": "18-maximum",
      "focus": "The maximum valid metric requires additional review",
      "facts": {
        "account": {
          "contactPermitted": true,
          "ownerAssigned": true
        },
        "approval": {
          "exceptionRequested": false,
          "remedyApproved": true
        },
        "feedback": {
          "caseLinked": true
        },
        "remedy": {
          "amountCAD": "100000"
        },
        "review": {
          "context": "synthetic-demo",
          "purpose": "customer-recovery-review"
        },
        "service": {
          "issueVerified": true
        }
      },
      "evidenceAvailability": {
        "account-record": "present",
        "approval-record": "present",
        "feedback-record": "present",
        "service-record": "present"
      },
      "expectedDisposition": {
        "kind": "outcome",
        "reasons": [],
        "handoff": {
          "state": "none"
        },
        "outcomeId": "review"
      },
      "expectedHandoffTarget": null
    }
  ]
}